YUSR AI / Team Inbox
One WhatsApp number. Whole team. Zero phone passing.
Every WhatsApp conversation lands in one shared screen, updated in real time, no refresh needed. An AI bot answers by default; any teammate can take over a chat by hand whenever they want. The handset stays in the drawer.
- One shared inbox for your WhatsApp Business number, updated in real time
- The AI answers by default; any teammate takes over with one tap and the bot stops at once
- Chats return to the bot when released, or after 4 hours with no human reply
- Contact tags, “/” saved replies, and accurate sent, delivered and read ticks
- Approved templates to reach customers outside the 24 hour window
Last updated
How does a shared WhatsApp team inbox work?
All, Unread, Assistant, Takeover
Four tabs tell you at a glance what the bot is handling, what a human took over, and what's still unread. No hunting through one long list.
Accurate delivery ticks
Grey single = sent, grey double = delivered, orange double = read. Kept accurate for messages sent by the AI and by your team alike, not just the ones you type yourself.
Stamp intent on contacts
Mark chats as hot lead, cod, wholesale, or anything you invent. Filter the whole inbox by tag in a second.
Type "/" for a saved reply
Your most common answers, one keystroke away. No retyping the same delivery policy for the fortieth time this week.
Reach a closed 24 hour window
WhatsApp only allows free form replies within 24 hours of a customer's last message. Outside that window, send an approved template instead, still from the same inbox.
Nothing gets lost
Full conversation history stays with the contact, whichever agent picks up next. Media is saved permanently, not just on Meta's temporary link that expires.
How does AI to human handover work?
Your AI assistant answers every conversation by default: pricing, stock, delivery, policy, all in seconds. Whenever you or a teammate wants to jump in personally, one tap takes over the chat: the bot goes silent, the full history is right there, and the customer never has to repeat themselves. If nobody explicitly releases it back, the conversation quietly returns to the bot after 4 hours of inactivity.
The AI handles the routine
Price, stock, delivery time, return policy. Answered instantly from your AI Memory, in the customer's language.
You take over with one tap
No trigger words to configure. Any agent can take any conversation over the moment they want to, and the bot stops replying immediately.
It hands back automatically
Release it manually when you're done, or let it auto return to the bot after 4 hours with no reply. Nothing sits in limbo forever.
Running an agency? Every client gets a clean ledger.
Each business runs in an isolated workspace with its own WhatsApp number, its own data, and its own agents. Switch between clients from one login. Nothing leaks between books. Every query is scoped strictly to that one business, enforced at both the app and the database level.
The same inbox, extended to Instagram DMs
If your customers message you on Instagram too, the same inbox handles it: same takeover model, same tagging, text and media both ways. The only differences are ones Instagram itself doesn't support: no message templates, and no block contact button (WhatsApp only, for now).
Retire the shared handset this week
Invite your team, connect your number, and watch every chat find its owner.
No credit card · Cancel anytime · Official WhatsApp Business API